At YELLO CAPSICUM, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.
Eligibility for Returns
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You may return most unused, undamaged, and unopened items within 30 days of receiving your order.
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Please ensure the item is in its original packaging and condition.
Non-Returnable Items
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Personalized or custom products (if any)
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Items that have been used, damaged, or altered
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Gift cards (if applicable)
How to Return an Item
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Contact our Customer Support team at support@yellocapsicum.com within 30 days of delivery to initiate your return.
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Provide your order number and reason for the return.
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We will guide you through the return process and provide a return shipping address.
Return Shipping Costs
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Returns due to defects or errors on our part will be fully refunded, including return shipping costs.
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For all other returns, customers are responsible for return shipping fees.
Refund Process
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7-10 business days to your original payment method.
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Shipping fees are non-refundable unless the return is due to our error.
Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original purchase for a refund and place a new order.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at support@yellocapsicum.com with photos of the item and packaging. We will arrange a replacement or refund at no additional cost.
Questions?
If you have any questions or concerns about our Return Policy, feel free to reach out:
📧 support@yellocapsicum.com
🌐 www.yellocapsicum.com
Thank you for shopping with YELLO CAPSICUM. Your satisfaction is our priority!